Melaleuca's 100% Satisfaction Guarantee ensures that if you are not completely satisfied with any product, for any reason, you may return the product within 90 days of purchase (along with a copy of your Purchase Receipt) for a full exchange, refund, or credit on your Melaleuca account (less shipping and handling charges). See Customer Membership Agreement Terms and Conditions for complete details. Some limitations may apply.

Absolutely! All of Melaleuca's products are backed by our 100% Satisfaction Guarantee and are eligible for return or exchange within 90 days. To initiate a return or exchange of any product, simply locate the order invoice that was included with your delivery and follow the return procedure on the back.
If the credit for the returned products is greater than the price of the exchanged products, the difference will be applied to your Melaleuca account and you can use it on any future order. If the credit for returned products is less than the price of the exchanged items, the difference will be deducted from your preferred method of payment on file. To reduce shipping costs, your requested exchange products will automatically ship in your next order, unless otherwise requested.
“If you have any questions, please email [email protected] , or call Customer Support 1800-07-33-99”

Of course! Products purchased with Loyalty Shopping Dollars can be returned just like any other product. Once the items have been returned, we will credit your Loyalty Shopping Dollars account for the full product amount plus applicable sales tax.

Individual products that are purchased as part of a Home/Value Pack are priced well below the Preferred Customer price and can only be returned for an exchange but not for a refund unless the entire pack is returned. For assistance on a Home Conversion Pack return, please contact one of our friendly Customer Service Representatives at 1800-07-33-99.

No, but if you abuse this policy by excessively returning products (i.e., more than half of the product points you purchase in a rolling 6 month period), subsequent returns will only be eligible for product exchange credit and your account may be canceled.

A complete list of return addresses is listed below. It is also the same as the return address listed on your order box. Your return can be shipped using whichever carrier is most convenient for you.

Australian Customers
Locked Bag 2080
Somerton VIC, 3062

Yes. Simply check the appropriate box on the back of the Melaleuca Purchase Receipt and return it with the product, within 90 days of the purchase date. If the product has already been returned for credit on account, you may request a refund of that credit in writing by email to [email protected] or by calling one of our friendly Customer Service Representatives at 1800-07-33-99.

Your credit balance will typically be the product total, plus applicable sales tax. You can also check your balance by calling 1800-07-33-99.